What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Exporting subscriptions in excell file - small bug ?Asked by besam on February 20, 2012 at 05:32 AM
A small bug?
When I want to export the subscriptions as an excell file, I click on "excell" and then I'll get a moving icon with "generating".
Even hours later when the Excel file is long download, the icon wheel will still be "working" and in process. However I'll guess it's only the virtualisation of it...
May we know from which form does this happen? May we also know if you were able to download the submissions even when this loading icon does not stop from running?
It occur with all my forms.
And yes, it's absolute no problem to download the submissions. It takes only a few seconds and it's ready. Perfect !
The only thing (bug) will be the loading icon will not stop running.
Thank you for reporting this bug. Apparently, this occurs on all browsers except Firefox. With that in mind, I have submitted a ticket to our developers.
We'll get back to you when this gets fixed.
It seems it's not yet solved ?
However, not an urgent matter :-)
It works, and thats principal...
Yes, this isn't fixed yet, so I have reopened the report ticket for this issue.
Thank you for your patience.
The problem is fixed.Thank you for your patience and help.