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    I'm not receiving my submissions through email

    Asked by BBoop on February 20, 2016 at 08:29 PM

    My submissions have always come to my email address, but they are not this year. I just realized I have received several. Pleas advise. Betty

    not receiving email notification email
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    JotForm Support

    Answered by Welvin on February 21, 2016 at 06:53 AM

    I've found some failed logs for your email address. Here's how to check it from your account: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I'm using AOL too and they have this strict anti-spam filtering so I think this is the reason why you are not getting the emails. You have to add noreply@jotform.com to your safe sender or contact list to fix this. 

    http://www.wikihow.com/Add-Approved-Senders-to-AOL-Email-Accounts