10 forms, now it's being disabled?

  • Profile Image
    Briana 
    Asked on February 21, 2016 at 05:51 PM

    I received an e-mail saying my jotform will be disabled tomorrow because I have reached over 10 submissions. I do not understand this as I am supposed to have 100 with the free account. Please help!

  • Profile Image
    Chriistian
    Answered on February 22, 2016 at 12:47 AM

    I see that your forms have not been disabled. Please note that guest accounts can only receive 10 secure submissions while free accounts can receive 100. Guest accounts are unregistered users while Free accounts are registered users. I see that you are now a registered free account, so you should be able to receive 100 submissions/month instead of 10. Regards.