What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    10 forms, now it's being disabled?

    Asked by Briana  on February 21, 2016 at 05:51 PM

    I received an e-mail saying my jotform will be disabled tomorrow because I have reached over 10 submissions. I do not understand this as I am supposed to have 100 with the free account. Please help!

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    JotForm Support

    Answered by Chriistian on February 22, 2016 at 12:47 AM

    I see that your forms have not been disabled. Please note that guest accounts can only receive 10 secure submissions while free accounts can receive 100. Guest accounts are unregistered users while Free accounts are registered users. I see that you are now a registered free account, so you should be able to receive 100 submissions/month instead of 10. Regards.