SMS Confirmation Widget: Verification says "Entered an invalid code" when using iPhone or iPad

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    Jadeumr
    Asked on February 21, 2016 at 08:00 PM

    The sms verification widget from Twillio works fine on a computer browser.

    As soon as I try and fill the form out on a mobile phone or Ipad, the verification comes back as you entered an invalid code. The code that I entered is the exact code as the sms????

    I need a solution asap.

    Regards,

    Tommy


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    Chriistian
    Answered on February 22, 2016 at 02:29 AM

    I tested your form on an android phone and I wasn't able to replicate your issue.

    However, when I tested the form in an iPhone emulator, I was able to replicate the issue. Even when the code was correct, the field still says "You enter an invalid code".

    The issue only seems to happen on iOS devices. I will have to forward this issue to our back-end team for further investigation. We will inform you on this thread once there are any updates.

  • Profile Image
    gangstermedia
    Answered on March 07, 2016 at 07:35 AM

    I have the same issue. No problem on computers, but on iOS devices. I look forward to a solution soon, my clients aren't that happy.

    BR // Björn

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    ashwin_d
    Answered on March 07, 2016 at 11:42 AM

    Hello gangstermedia,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/788909 

    Thank you!

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    arkprefab
    Answered on August 02, 2016 at 03:43 AM

    I have same problem. It also doesn't work in Safari on Mac
    .
  • Profile Image
    Chriistian
    Answered on August 02, 2016 at 04:50 AM

    Hi @arkprefab,

    To better assist you, I have moved your concern to a new thread. Please follow the link here to view the thread: https://www.jotform.com/answers/895859.

    Regards.

  • Profile Image
    TitusN
    Answered on August 16, 2016 at 05:36 AM

    We've updated the widget to fix a number of problems, including this bug. 

    Please test the SMS confirmation widget with your iphone - it should work without incident. 

    Let us know. 

    Sorry for the late update.