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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SMS Confirmation Widget: Verification says "Entered an invalid code" when using iPhone or iPad

    Asked by Jadeumr on February 21, 2016 at 08:00 PM

    The sms verification widget from Twillio works fine on a computer browser.

    As soon as I try and fill the form out on a mobile phone or Ipad, the verification comes back as you entered an invalid code. The code that I entered is the exact code as the sms????

    I need a solution asap.



    Page URL:

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    JotForm Support

    Answered by Chriistian on February 22, 2016 at 02:29 AM

    I tested your form on an android phone and I wasn't able to replicate your issue.

    However, when I tested the form in an iPhone emulator, I was able to replicate the issue. Even when the code was correct, the field still says "You enter an invalid code".

    The issue only seems to happen on iOS devices. I will have to forward this issue to our back-end team for further investigation. We will inform you on this thread once there are any updates.

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    Answered by gangstermedia on March 07, 2016 at 07:35 AM

    I have the same issue. No problem on computers, but on iOS devices. I look forward to a solution soon, my clients aren't that happy.

    BR // Björn

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    JotForm Support

    Answered by ashwin_d on March 07, 2016 at 11:42 AM

    Hello gangstermedia,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/788909 

    Thank you!

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    Answered by arkprefab on August 02, 2016 at 03:43 AM

    I have same problem. It also doesn't work in Safari on Mac
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    JotForm Support

    Answered by Chriistian on August 02, 2016 at 04:50 AM

    Hi @arkprefab,

    To better assist you, I have moved your concern to a new thread. Please follow the link here to view the thread: https://www.jotform.com/answers/895859.


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    JotForm Support

    Answered by TitusN on August 16, 2016 at 05:36 AM

    We've updated the widget to fix a number of problems, including this bug. 

    Please test the SMS confirmation widget with your iphone - it should work without incident. 

    Let us know. 

    Sorry for the late update.