When does upgrade take effect?

  • Profile Image
    backpacker
    Asked on February 20, 2012 at 11:06 AM

    Hello,

    I just upgraded to the Premium level and am wondering when the upgrade will take effect.  My account is still listed as Free under the account settings and I am fast approaching the 100 free limit.

    This is a bit urgent as a request to fill out the survey will be going out shortly.  I had assumed that the upgrade would be immediate.

    Thanks for your help.

    Josh

  • Profile Image
    pinoytech
    Answered on February 20, 2012 at 01:08 PM

    Hi backpacker,

    After the successful upgrading of your account. Your account will be automatically upgraded from free subscription to Premium subscription. And if you think that your subscrioption was still on free, Lindly follow this simple steps. Logout to your account, erase/delete your browser cache and cookies then log back in.

    Hope you find this information helpful. Thank you for using JotForm!

  • Profile Image
    idarktech
    Answered on February 20, 2012 at 01:12 PM

    @backpacker,

    Your account was already uppgraded to Premium. Kindly relogin your account to take effect.

    Thank you so much for your purchase, have a blessed day!