What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Receive Email Notification from Some of My Submissions

    Asked by ExpressAM on February 22, 2016 at 08:31 AM

    Hello. I am using JotForm to build an invoice form for my business. It seems that sometimes I go days without getting any emails notifications about submissions and I only know if I go into the submissions on the jot form website. Is there any reason for this in particular and is there a way to ensure I can get notifications? Thank You!

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    JotForm Developer

    Answered by mert on February 22, 2016 at 09:44 AM

    First of all, sorry for the inconvenience that you are experiencing. Are you receiving some of the email submissions after a long time? Please, confirm this because when I checked the mail log, I didn't see any failed record.

    Below, you can see the recent part of your mail log:


    Alternatively, you can use the "Daily Digest" App to cross check the submissions between your email submissions and actual submissions. This app calculates the submission changes on your account and sends a email to you with newly created submissions' contents.


    For further assistance, please do let us know.