What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform stopped sending emails

    Asked by Jakub Jarolimek  on February 22, 2016 at 08:49 AM


    We're having problems with our jotforms on our tourist web portals. If someone makes a reservation, the confirmation email to the customer goes clearly, but none email about reservation is being sent to our company address info@region-tour.cz. The problem started a day ago without any web pages editing. We also did not blocked the email address on our client. Do you know, please, what's the problem and how to solve it? Thank you a lot. Jakub.

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    JotForm Support

    Answered by Welvin on February 22, 2016 at 10:30 AM

    The form in the given website is set to send an email to regionresa@gmail.com, not to your custom email address. The emails are successfully sent to this address. Please check again.