What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Formatting and upload files not working on my forms.

    Asked by bemuse on February 22, 2016 at 01:00 PM

    Seems the formatting for all my forms is missing, as well as the upload files link. Help! 

     

    the site i link the forms to is here: http://www.materialsready.com

     

    I listed the specific form i noticed it on, but it's across the board on all forms.

    Page URL:
    https://form.jotform.com/60103856641956

    Screenshot
    form styles
  • Profile Image
    JotForm Support

    Answered by Mike on February 22, 2016 at 03:21 PM

    Thank you for contacting us.

    I have checked the form from different locations, but I was not able to reproduce the issue.

    It looks like that form CSS styles are not being loaded in your browser.

    If you run any add blockers or other browser extensions please disable them to see if that makes any differences. You can also try to check the forms in any other browser.

  • Profile Image

    Answered by bemuse on February 22, 2016 at 04:46 PM
    Hi Mike!
    This is a very strange problem and a new one for me, weve not had this particular issue before.
    If it was on my end, I wouldnt be able to see any sites styles, correct? Maybe I need to call my IT department, but our issue is company wide, on PC and Mac and Ive tested in Safari, Chrome, Firefox and IE 11 an none of them are showing me the styles.
    If you have any other ideas Id love to hear them. Ill test this from home and see if this is some new feature my IT department has saddled us with.
    Thanks!
    Liz
    [TA Logo signature]
    Liz Johnson
    Director of Graphic Services
    Innovation Ambassador
    Transamerica Employee Benefits
    1400 Centerview Drive
    Little Rock, AR 72211
    O: 800.400.3042 ext. 1271178
    M: 501.231.1676
    www.transamericabenefits.com
    liz.johnson@transamerica.com
    [facebook] [youtube] [twitter] [linkedin]
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on February 22, 2016 at 06:03 PM

    It may be related to some security related software in your office which blocks some addresses. When something is not loading right, you can usually see it in a Browser Console Network Tab.

    For example, you can try to open the next form style file:

    https://cdn.jotfor.ms/static/formCss.css

    If the link is not showing any text, it means that address is blocked in your network.

    If there is any particular software that is blocking some JotForm addresses, please let us know.

  • Profile Image

    Answered by bemuse on February 23, 2016 at 05:45 PM
    I just wanted to thank you all once again. Working with you is just a dream.
    Thanks for always getting back to me, and giving me enough info that I can explain the problem intelligently to my IT team.
    Have a great week!
    Thanks!
    Liz
    [TA Logo signature]
    Liz Johnson
    Director of Graphic Services
    Innovation Ambassador
    Transamerica Employee Benefits
    1400 Centerview Drive
    Little Rock, AR 72211
    O: 800.400.3042 ext. 1271178
    M: 501.231.1676
    www.transamericabenefits.com
    liz.johnson@transamerica.com
    [facebook] [youtube] [twitter] [linkedin]
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on February 24, 2016 at 02:43 AM

    In behalf of my colleague, Mike. You are most welcome, and thank you for the kind words. I'm glad the suggestions mentioned helped.

    If you needed our assistance again, please do not hesitate to open a new thread here in the forum.

    Cheers!