What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net: Receiving an error processing transactions.

    Asked by Emily Crawley  on February 22, 2016 at 07:14 PM

    We have been trying to register our daughter for the Own the Goal Jefferson Cup Goalie Showcase and it keeps giving us an error message.  I'm using the same card that I use for everyday purchasing, including my lunch earlier today and it worked, but not on your site.  I've tried opening up the site through other internet connections to make sure that wasn't the problem and I'm getting the same thing.  I've attached a picture of the error message below.  Can someone please contact me at (757)354-9968 and help me.  Thanks!

    Screenshot
    message and problem picture site
  • Profile Image
    JotForm Support

    Answered by beril on February 23, 2016 at 03:10 AM

    We are sorry for inconvenience this may caused you. there was a problem at Authorize.net. However our developers fixed that issue quickly.

    Can you also check it on your side and let us know the result?

  • Profile Image

    Answered by Emily Crawley  on February 23, 2016 at 08:45 AM
    Still having the same problem.
    Sent from my iPhone
    ...
  • Profile Image

    Answered by shift6 on March 04, 2016 at 04:30 PM

    I am still having this same exact problem, is there something we need to do on our end?
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 04, 2016 at 08:58 PM

    @shift6

    I have moved your question on this thread http://www.jotform.com/answers/787816. We'll be on it shortly.