Setting up 2 autoresponder emails

  • Profile Image
    KCHDA
    Asked on February 22, 2016 at 10:45 PM

    Hi,

    Currently I am getting only the first participant confirmation email but wonder is there a way to get two emails when two participants added on the same form?  It would make my life so much easier.

    Thank you,

    Lori

  • Profile Image
    BJoanna
    Answered on February 23, 2016 at 05:21 AM

    If I understood you correctly, you want to send Autoresponder email to both email addresses that are entered inside of your form. 

    I have inspected your form and you have two Autoresponder emails. Considering that you have two email fields with same labels, you need to be sure that different E-mail fields is set as Recipient email of your Autoresponder emails. Set one email field as recipient of first Autoresponder email and other email field as recipient of second Autoresponder email. 

    You can also change labels of your E-mail fields. For example, you can set label of your email fields to Participant 1 Email address and Participant 2 Email address

    If you want to send email Notification to multiple recipients, inside of this guide you can find how to do it: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    KCHDA
    Answered on February 24, 2016 at 10:45 PM

    how do you enter the comma? The field won't allow me to put a comma in there??
    ...
  • Profile Image
    Jan
    Answered on February 25, 2016 at 08:07 AM

    The guide refers to email notifications and not autoresponder, which is why putting comma will not work.

    In order to have multiple recipients in the autoresponder, you need to create a separate autoresponder email for each email field. So you should have 2 email fields and create an autoresponder for each of them.

    Here's an example:

    1. I created 3 email fields.

    2. After that, I created 3 autoresponder email.

    3. In the autoresponder wizard, you need to select an email field for each autoresponder.

    Here are the helpful guides:
    Creating-a-Form-Autoresponder
    Notification-Autoresponder-Email-Details

    Hope that helps. Thank you.