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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Setting up 2 autoresponder emails

    Asked by KCHDA on February 22, 2016 at 10:45 PM

    Hi,

    Currently I am getting only the first participant confirmation email but wonder is there a way to get two emails when two participants added on the same form?  It would make my life so much easier.

    Thank you,

    Lori

    noreply email autoresponder autoresponder email email alerts
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    JotForm Support

    Answered by BJoanna on February 23, 2016 at 05:21 AM

    If I understood you correctly, you want to send Autoresponder email to both email addresses that are entered inside of your form. 

    I have inspected your form and you have two Autoresponder emails. Considering that you have two email fields with same labels, you need to be sure that different E-mail fields is set as Recipient email of your Autoresponder emails. Set one email field as recipient of first Autoresponder email and other email field as recipient of second Autoresponder email. 

    You can also change labels of your E-mail fields. For example, you can set label of your email fields to Participant 1 Email address and Participant 2 Email address

    If you want to send email Notification to multiple recipients, inside of this guide you can find how to do it: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by KCHDA on February 24, 2016 at 10:45 PM

    how do you enter the comma? The field won't allow me to put a comma in there??
    ...
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    JotForm Support

    Answered by Jan on February 25, 2016 at 08:07 AM

    The guide refers to email notifications and not autoresponder, which is why putting comma will not work.

    In order to have multiple recipients in the autoresponder, you need to create a separate autoresponder email for each email field. So you should have 2 email fields and create an autoresponder for each of them.

    Here's an example:

    1. I created 3 email fields.

    2. After that, I created 3 autoresponder email.

    3. In the autoresponder wizard, you need to select an email field for each autoresponder.

    Here are the helpful guides:
    Creating-a-Form-Autoresponder
    Notification-Autoresponder-Email-Details

    Hope that helps. Thank you.