What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    password reset not working

    Asked by Alison jones on February 23, 2016 at 05:18 AM

    Hi there. The password reset is not working for me.

    Thank you


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    JotForm Support

    Answered by Kiran on February 23, 2016 at 10:12 AM

    Are you referring to your account palaceboutiques? This account is registered with your email address. As I check the email history log, I was not able to find any password reset requests. I've sent a request again and you should be receiving the email with password reset link. 

    Please check and let us know if you have not received the email. If you are referring to a different account, please provide us with the username or email address registered so that we can assist you further.

    Thank you!