What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to upgrade subscription plan

    Asked by ChartallBusinessCollege on February 23, 2016 at 06:08 AM

    Good day

     

    We are trying to upgrade our subscription plan from a yearly Bronze plan (that expires in on 24/08/2016) to Silver to a silver per month plan. The problem is that when I select the silver plan, tick the per month plan option and agree to the auto renewal box the upgrade button doesn't do anything. 

     

    We urgently need to upgrade to the Silver plan as we have reached our submission limit.

     

    Regards

    Sikho

    subscription plan problem submission limit yearly select
  • Profile Image
    JotForm Support

    Answered by beril on February 23, 2016 at 10:44 AM

     We are sorry for inconvenience this may caused you. I've checked your subscription status. It seems you have upgraded your account successfully.The issue might be temporary. You can also check your invoice as you see below;

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.