What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form not going to my email address?

    Asked by thistledubh on February 20, 2012 at 06:27 PM

    I have created a form called IDC LONDON which should email through to info@intensivedrivingcourseslondon.com, but I don't receive it when the form is submitted. Can you please advise how to resolve this problem?


    Alistair Lennox

    Page URL:

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    JotForm Support

    Answered by NeilVicente on February 20, 2012 at 06:54 PM

    Upon checking our mail logs, it appears that notifications were sent successfully to that e-mail address. It is most probable that your mail provider blocks this message due to some unknown reasons.

    Can you please try having these IP addresses added to your whitelist?

    Let us know if it helps or not. We'll be looking forward to your feedback. Thanks!

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    Answered by thistledubh on February 21, 2012 at 06:24 AM
    Thanks for your reply…..but I don’t understand it….sorry!
    How do I add the IP addresses you provided to my ‘WHITELIST’ and what is a ‘whitelist’?


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    Answered by AtacanC on February 21, 2012 at 01:35 PM

    You can contact your email provider and tell them to add these ip addresses above to your whitelist. An email whitelist is a list of contacts that the user deems are acceptable to receive email from and should not be sent to the trash folder. It prevents e-mail from being deleted or sent to the junk mail folder by the spam filter.

    I hope that helps.