billing question

  • Profile Image
    prioraviation
    Asked on February 20, 2012 at 08:19 PM

    I have been charged for use of JotForms for the past three months but I cannot identify which account is bieng billed. I have a number of clients using JotForms. I was pretty sure I had upgraded every one of them in December when you had the 50% off special. 

    How do I tell which acount is being billed? I need to know if I am being double billed for an account.

    Thank you.

    Bill Even

    Bill@thecomingwave.com

  • Profile Image
    NeilVicente
    Answered on February 21, 2012 at 03:04 AM

    Bill,

    I have already answered your query in the other thread you opened for the same issue.

    http://www.jotform.com/answers/77821-Billing-question?entrymessage=10732640770

  • Profile Image
    jboron
    Answered on February 21, 2012 at 09:40 PM

    Sorry -- I don't know where I asked it--too many accounts. Could you reply to this questions again in this forum.

    Thanks.

  • Profile Image
    fxr
    Answered on February 22, 2012 at 08:51 AM

    Bill,

    The account facefitness is still on monthly subscription.

    hphd & TracysRetreat are on yearly subscriptions.

    From checking through our logs, I see no obvious double billing. 

     

    Hope that helps.