What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot Sign Up

    Asked by Erin  on February 23, 2016 at 04:14 PM



    I have been trying to sign up for about 10 minutes, but when I click "Create my Account" the page freezes.  I have tried to sign up by way of different browsers and through my Ipad to no avail.  I know my account is not being created because when I try to sign up again, my username is available.  This is not building my confidence in using your product, which I am comparing with Survey Monkey and Zoho Survey.



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    JotForm Support

    Answered by ashwin_d on February 23, 2016 at 09:46 PM

    Hello Erin,

    There is absolutely no issue and it could be a temporary browser related glitch at your end.

    It seems your problem is resolved. Upon checking I found that you were able to successfully sign up with username "ErinatGates". 

    Thank you!