What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inbox View: Browser tab is freezing up

    Asked by hollywoodtoday on February 23, 2016 at 11:52 PM

    When visiting jotform.com/myforms and clicking the arrow button to scroll through orders.  I can usually get through maybe 10 but then the page starts freezing up EVERYTIME, for over a year.  Its always done the same thing.  I submit all my forms to a spreadsheet however today Im in need of looking back on jotform.com however I cannot due to this issue. 

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    I know Im not alone on this issue.  Are there any suggestions or alternatives to scrolling through my orders?  The reason I cant find the order in google spreadhsheets is because jotform only send the forms to google about 98% of the time, so when I miss an order, I have to go back through jotform.com to find the order, however this time, the order is about 3 months old, so I cannot access it.. hmm

    I may need to seek a new provider if these issues are not resolved unfortunately.  Other than that, you guys are awesome.  But a 20% discrepancy in orders is a problem.

     

    suggestions?  alternatives?

    inbox view submissions
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    JotForm Support

    Answered by Mike on February 24, 2016 at 08:27 AM

    Thank you for reporting this problem. This is not something common in JotForm, so we will need to take a look into. I have attached a bug report ticket to this thread and forwarded it to our Development Team.

    In the meantime, I would like to suggest using Submissions Page to view and manage your form entries. It is usually easier to use compared to the Inbox, the search and time frame options are available.

    We will let you know if we have any updates.