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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customers are getting a "Please wait" message when they try to submit a form

    Asked by DININGIN on February 24, 2016 at 05:31 AM

    I'm getting complaints from customers that they get a, "Please wait" message when they try to submit a form.  I've tried myself and the, "Send" button changes to, "Please wait".  My website stats show plenty of visitors seeing the forms, but I get no submissions.  My payment form has only worked once successfully when I paid myself 0.01GBP.  The submission test in email settings seems to work OK for each form.  The Catchpa field on one form shows only a spinning wheel so I've removed it.

    Page URL:
    www.dining-in.com

    payment form
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    JotForm Support

    Answered by Welvin on February 24, 2016 at 09:45 AM

    Is it the form on this page, http://www.dining-in.com/make-a-payment/? If yes, I was able to submit the form now.

    You are using our iframe method so there should be no problem with this method since this would prevent a conflict which usually cause the "please wait..." message on submit. Did you just re-embed the form? 

    Also, if the above is not the correct page, let us know the correct one so we can check further.

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    Answered by John  on February 24, 2016 at 09:55 AM

    Yes - I saw reply to a similar issue and followed the advice re iFrame.  I only just made the change so can't comment if it's working yet.  It was this form and the one at  http://wp.me/P3GLiY-jh

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    JotForm Support

    Answered by Welvin on February 24, 2016 at 11:36 AM

    The iframe should fix it. But if there's still some issues, please update us here so we can check again.

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    Answered by John  on February 24, 2016 at 12:09 PM

    Thank you