Upload button not functioning on Android phone

  • AZRULPOM
    Asked on February 24, 2016 at 10:41 AM

    HI, i have a question on UPLOAD button on my form. I create an option to upload file on my form.  When using laptop or pc the Upload button well functioning. But when i test the upload button, using my handphone ( Android Platform 4.42 version) the Upload button not functioning. Please help.

    Page URL: http://koprasi4u.blogspot.my/2014/09/semak-kelayakan-saya.html
  • Boris
    Replied on February 24, 2016 at 1:13 PM

    I have tested your form over its direct link in both an Android emulator, and in an actual Android tablet, and the upload button correctly prompts for action:

    Upload button not functioning on Android phone Image 1 Screenshot 30

    I have also tried the form directly on your website, over both the emulator and real Android tablet, and again it worked without any issues:

    Upload button not functioning on Android phone Image 2 Screenshot 41

    Could you please try with another device to see if it may be something specific to the device you are using?

    Could you also please check if the form is working correctly when accessed over its direct link:

    https://form.jotform.me/form/42503729532453

    If it is working for you over the form's direct link, but fails with the embedded form on your website, you may want to try re-embedding your form by using our iFrame embed method instead, and see if that helps.

    Please let us know how it goes with the direct link, and a different device. Thank you.