What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe Form: Editing Submission Deletes Payment Info

    Asked by brandxtshirts on February 24, 2016 at 11:54 AM

    When I edit a submission because user forgot some information, why does the payment information go away?

    Page URL:

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    JotForm Support

    Answered by Mike on February 24, 2016 at 02:32 PM

    It looks like that there is some bug. We were able to reproduce the issue with removed payer information upon submission edit.

    A bug report ticket has been attached to this thread and forwarded to our developers.

    We will update this thread once we have any news.

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    JotForm Support

    Answered by NeilVicente on May 01, 2016 at 04:58 PM


    Sorry for the late response, but we'd like to inform you that this bug has been fixed.