What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I like to give you an idea on pending submission

    Asked by hendersonhockey on February 24, 2016 at 01:36 PM

    I like to suggest an idea. Right now if a payment is not processed by paypal, I would not get a notification unless payment was made.


    Why not have your system email me an email stating that there is an incomplete payment.


    This is a good idea, right now I could be sitting around not knowing if payment was made or if I should log into jotform to check pending submission form.



    Sean Jamshidi

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    JotForm Support

    Answered by Nik_C on February 24, 2016 at 03:30 PM


    You can setup incomplete payment Notification Email. This email is triggered when person who submitted your form didn't settle the payment.

    Please take look at this guide for setting up Incomplete Payment Notification E-mail. 

    Guide for Incomplete Payment Notification E-mail

    Please let me know if this works for you.

    Best regards.