What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please can you check we are not bouncing

    Asked by Tania  on February 24, 2016 at 01:39 PM

    Some (not all) of our forms are not sending email notifications again. Last time this happened it was because we were bouncing. One of them hasn't come through since the 21st February but others are coming through fine. Is there any way we can prevent this from happening in the future as it makes us look very unprofessional

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    JotForm Support

    Answered by BJoanna on February 24, 2016 at 03:24 PM

    This is a duplicate thread. Please see an answer I provided you on this thread:


    If you are not receiving email Notifications to some other email address, please provide us ID of the form where that email address is set as recipient email address.