What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Survey form confirmation email is blank

    Asked by jennifer crow on February 24, 2016 at 03:21 PM

    Hi-

    i'm not sure what it's technically called but after someone completes a survey, they get an email confirming the completion and in that email, the person can see the questions I asked on the survey but where what they answered to that question is blank.  The same thing when the confirmation comes to me -- I get an email and can see all the questions on the survey but only the person's name (my first question on the survey) is populated, all the boxes are empty of what they answered to the questions.

    what setting am i missing?  i would like the person, and me, to get what they actually answered in that confirmation email along with the questions of the survey.

    thank you!

    email is blank blank autoresponder
  • Profile Image
    JotForm Support

    Answered by Mike on February 24, 2016 at 05:34 PM

    The issue is related to outdated email alert templates. As far as I can see, the Email Notification template (sent to you) has been already fixed. You will also need to fix the Autoresponder (sent to user) template, in order to do this, you can delete current Autoresponder, and then add it back.

    If you need any further assistance, please let us know. We will be happy to help.