What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can the form I created no longer be submitted?

    Asked by besmith on February 24, 2016 at 05:56 PM

    People were able to submit the form until February . Suddenly they are no longer able to submit the form. When they try to submit the form they receive an error message.

    receive cannot submit unable to submit overlimit free plan
  • Profile Image
    JotForm Support

    Answered by Jan on February 25, 2016 at 02:31 AM

    The status of your account shows overlimit. You've exceeded the storage limit of 100mb for the free plan. Currently, you have 112.41mb. Which is why the form shows over quota when you try to open it.

    I would recommend you upgrading your subscription so you can have more than 100mb. For the next plan which is Bronze, you will have 10gb storage space. Please check our pricing page for further information.

    You can free up some space by deleting the submissions with an uploaded file.

    Thank you.