What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i need to update the billing card on file...

    Asked by johnnyn17 on February 21, 2012 at 12:14 PM

    how do i update the new card on file before the next billing cycle... I have a new credit card and the one oyu ave has been cancelled.. Please contact me asap. thank you

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    JotForm Support

    Answered by Mike_T on February 21, 2012 at 07:01 PM

    Thank you for contacting us.

    Please take a look at the following thread:

    How do I change my payment method

    If you need any further assistance on this, please let us know. We will be happy to help you.

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    Answered by observint on March 01, 2012 at 02:22 PM

    We are being billed through a third party sevice called Plimus on behalf of JotForm - http://shoppers.plimus.com. If you log into your account with them you can update your card on file. Your email receipts from them should include your username. You can request your password from the site if you have forgotten it.