What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I Set the "Reply-to Email" as User's Email with Custom SMTP Settings?

    Asked by Hardyc on February 24, 2016 at 10:51 PM



    I'm using my own SMTP server to relay all messages from sent from Jotform.  I was using Mandrill and when I setup a Mandrill SMTP server I got a new option of "From Address" so I could use the person filling in the form emil address (that they put in).


    With the Custom SMTP server I have setup, I dont get that option.  How can I send the notification email as the person filling in the form but using my SMTP server, not mandrill?

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    JotForm Developer

    Answered by mert on February 25, 2016 at 09:01 AM

    Yes, you can set the "Notification"'s "Reply-to Email" as the user's email address with enabled SMTP settings. With that way, your email submissions will receive to your mailbox with the information of the users' email information.


    To do that, set the "Reply-to Email" setting as the email field on your form.


    For further assistance, please do let us know.