What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not found this form is disabled

    Asked by ancontreram on February 25, 2016 at 12:09 AM

    Hi, all forms have been disabled, I read the forum and I found that is problem about the language, I'm changed this to spanish but they are still disabled. Can you help me please?

    Page URL:

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    Answered by ancontreram on February 25, 2016 at 12:11 AM

    I just need to activate again the forms please.

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    JotForm Support

    Answered by beril on February 25, 2016 at 09:00 AM

    Your account is auto-suspended by our phishing detector system because you have fields that ask user password.

    If you are trying to create a sign up or log in form, this is unfortunately not possible with JotForm. Since the forms cannot query outside sources, the forms would simply collect usernames and passwords, which is against our terms of use.

    You can setup a form to collect details such as name, address, email address and other non-sensitive information. 

    I've deleted these fields and I've activated your account back. We would be so grateful if you don't ask user password again.

    If you require more information please do not hesitate contacting us. We will be glad to assist you.

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    Answered by ancontreram on February 25, 2016 at 07:12 PM

    Beril, thank you so much for your time and your answer. Well, I didn't know this, things that happen when not read the terms of use, sorry for that.

    I'm using this form with "user and password" to create users in my website, this because the "register" is not working. Is possible something like one "permit" for use this? 

     Thanks in advance.


    PS: I created this fields again before read your answer, but now that I know this, I deleted again the fields that are not allowed.

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    JotForm Support

    Answered by Chriistian on February 25, 2016 at 09:54 PM

    Please note that Jotform users are not allowed to create forms that collect login credentials (username and password).

    Here's an excerpt from Jotform's Terms of Use:

    "Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials."

    I can see that your account was suspended again. If you want to be able to use your account, you will have to remove the forms in your account that collect login credentials.

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    Answered by ancontreram on February 29, 2016 at 12:49 PM


    none of my forms have "login" or "password", then why continue disabled? Can you help me please?
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    JotForm Support

    Answered by jonathan on February 29, 2016 at 02:13 PM

    @ ancontreram

    We will resolve your issue on your own thread here http://www.jotform.com/answers/783962