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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Submission is not the Same as the Form

    Asked by mhalesdesign on February 25, 2016 at 01:40 AM

    Hi- I used a template and changed most of the wording/questions.  The form is fine when printed and with the submission on jot form, but the email I receive is completely wrong and still hold questions from the original template. Do I need to start from a blank template?


    On the screenshot I uploaded, the email is on the left and the form on the right.


    Thank you,


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    JotForm Developer

    Answered by mert on February 25, 2016 at 09:28 AM

    Hi Marianne,

    When you do some changes on your form, you need to add them to your "Notification" or "Autoresponder". However, you can update your "Notification" by deleting and adding it again. After this steps, you will see your "Notification" with updated fields from your form. Also, you can check the guide from the below:



    If you want to add your header and its image to your email submissions, you need to check the "Show Header and Texts" option from the "Submissions".


    If you need any other information, please do let us know.


  • Profile Image

    Answered by mhalesdesign on February 25, 2016 at 11:45 AM
    Thank you..yes, I solved the problem by deleting the previous one and creating a new notification. But, I can’t find a link to get the the submissions area you show in your screenshot. I would like to ave the header show in the email submissions.
    Thank you,
    M A R I A N N E H A L E S D E S I G N
    phone 714.726.4280
    email mhalesdesign@cox.net
    web mariannehalesdesign.com
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    JotForm Support

    Answered by Kiran on February 25, 2016 at 01:28 PM

    The settings are available in the submissions view. Please refer to the guide below that can help you with the steps to change the settings in your submissions view.


    Hope this information helps! Thank you!