EU forms: Submission page does not display any data.

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    Paolo Capezzuoli
    Asked on February 25, 2016 at 04:56 AM

    Since a few days in the "submissions" window all the fields are empty except the "submission date" field. The problem affects all my forms. I receive the notifications regularly, with all the fields correctly filled, and the google spreadsheet integration seems to work well, but I prefer to save data directly from the submissions window (downloading them as Excel file) because I noticed that sometimes google spreadsheet misses one or more submission.

    I'll upload a screenshot of how the submissions window appears now.

    As all my forms are integrated in an e-commerce system that works with Excel files, it's very important that you resolve this problem very soon.

    Best regards,

    Paolo Capezzuoli


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    Answered on February 25, 2016 at 11:37 AM

    Hello Paolo,

    Since your form's submission data is being saved to EU data center, I would suggest you to please login to your JotForm account using domain and you should be able to see your form's submission data.

    Do try it out and get back to us if you have any trouble.

    Thank you!