- ken.wrightAsked on February 25, 2016 at 09:54 AM
I've clone one of my forms saved it and try to preview it but I get the below error. I've asked someone else to access it via link but they get the same issue.
Can I please get some help on this?
- JotForm SupportKiranAnswered on February 25, 2016 at 12:28 PM
Generally this issue happens when the form is deleted or the form id is invalid. As I check the form that you have provided here, I see that the form is loading fine without any issues. Are you referring to a different form? If so, please provide us with the form ID/URL so that we can check it for you.
Please get back to us if you need any further assistance. We will be happy to help.
- ken.wrightAnswered on February 25, 2016 at 01:45 PMHi Kiran,
I realised the issue was when I put the form into folders.
I moved the form back to the default location and it worked.
Sent from Phone
- JotForm SupportKevin_GAnswered on February 25, 2016 at 03:11 PM
Great to know that it is working now.
Do let us know if you need further assistance, we will be glad to help you.