What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    This form has been deleted by the owner. Try contacting the owner of this form

    Asked by ken.wright on February 25, 2016 at 09:54 AM

    Hi,

     

    I've clone one of my forms saved it and try to preview it but I get the below error. I've asked someone else to access it via link but they get the same issue.

     

    Can I please get some help on this?

     

     

    Page URL:
    https://form.jotformeu.com/60553507451351

    Screenshot
    TRY My Forms JotForm uploads preview
  • Profile Image
    JotForm Support

    Answered by Kiran on February 25, 2016 at 12:28 PM

    Generally this issue happens when the form is deleted or the form id is invalid. As I check the form that you have provided here, I see that the form is loading fine without any issues. Are you referring to a different form? If so, please provide us with the form ID/URL so that we can check it for you. 

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by ken.wright on February 25, 2016 at 01:45 PM
    Hi Kiran,
    I realised the issue was when I put the form into folders.
    I moved the form back to the default location and it worked.
    Thanks
    Ken Wright
    Sent from Phone
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 25, 2016 at 03:11 PM

    Great to know that it is working now.

    Do let us know if you need further assistance, we will be glad to help you.