Why is my account being disabled?

  • Profile Image
    qualigenceinc
    Asked on February 25, 2016 at 02:11 PM

    I received a message stating that our account will be disabled tomorrow (Friday) due to more than 100 submissions per month reached. However, we currently only have about 25 submissions in our account. I need to know why our account is being disabled as soon as possible, as these forms are linked to many crucial pages on our company website.

    Marilyn Banes

    mbanes@qualigence.com

    734-432-6300

  • Profile Image
    beril
    Answered on February 25, 2016 at 02:24 PM

    Your account was downgraded due to reach your submission limit. Submissions counter is reset once at the beginning of each month. Once you reach the monthly submissions limit, you don't receive more submissions until next month. As a free user you have 100 submissions limit per month. It will reset at 01/03/2016.

     

    You can upgrade your account at the following link:

    http://www.jotform.com/pricing

     

    Alternatively, you can also increase your submission limit permanently:

    https://www.jotform.com/myaccount/getMore

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.