What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account being disabled?

    Asked by qualigenceinc on February 25, 2016 at 02:11 PM

    I received a message stating that our account will be disabled tomorrow (Friday) due to more than 100 submissions per month reached. However, we currently only have about 25 submissions in our account. I need to know why our account is being disabled as soon as possible, as these forms are linked to many crucial pages on our company website.

    Marilyn Banes



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    JotForm Support

    Answered by beril on February 25, 2016 at 02:24 PM

    Your account was downgraded due to reach your submission limit. Submissions counter is reset once at the beginning of each month. Once you reach the monthly submissions limit, you don't receive more submissions until next month. As a free user you have 100 submissions limit per month. It will reset at 01/03/2016.


    You can upgrade your account at the following link:



    Alternatively, you can also increase your submission limit permanently:


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.