What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customizing PDF Submissions

    Asked by DiamondEyeMS on February 25, 2016 at 06:32 PM

    My clients find the PDF submissions difficult to read.  Is there a way to customize a PDF and space out different sections. The way the format is now, there is no separation between sections and it is hard to differentiate when you have moved another section of the report.

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    JotForm Support

    Answered by Chriistian on February 25, 2016 at 08:43 PM

    You can customize the pdf submissions by following the steps below:

    1. Go to the submissions page: How to view Submissions

    2. Click Get PDF

    3. Then Customize PDF

    4. A new tab will open where you can customize the PDF

    Once you're done customizing, click Save to save the changes made.

    Do let us know if you need further assistance.


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    Answered by DiamondEyeMS on February 29, 2016 at 06:57 PM

    The alignment in my PDF is not right.


    Here is my form: https://www.jotform.com//?formID=52586353760158


    Here is my submission: https://www.jotform.com/submissions/52586353760158

    And here is the PDF of my submission.  file:///C:/Users/Susan/Documents/Mystery%20Shopping/Rocky%20Top%20Hospitality/0216%20RT/332525135123186081%20(6).pdf Why is the "please explain" on the top of the 2nd page centered and not justified to the left?  This is causing the rest of the section to have the answers not being next to the questions.


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    JotForm Support

    Answered by Chriistian on February 29, 2016 at 08:53 PM

    Please try resetting your PDF design on the PDF designer. Go to the PDF designer again and click the Reset PDF button as seen below.

    Once you have reset the PDF design and the issue still persists, do let us know so we can investigate further. Regards.