What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is the data submitted via forms encrypted on disc while housed/stored on JotForm servers?

    Asked by Kevin Babbitt  on February 25, 2016 at 07:46 PM
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    JotForm Support

    Answered by Chriistian on February 26, 2016 at 01:58 AM

    Please note that the data stored on the server is not encrypted. Only the data in-transit should be encrypted due to the SSL protection. The data will be visible on the server, but that doesn't mean they aren't secure. We always made sure that data is always secured and in fact, we don't have any problems in terms of the security throughout the years.

    If you want the data to be encrypted when stored in the server, you can use our encryption feature. The encryption feature is an added level of security to your forms/data. If you enable this to your form, your form data is encrypted upon transmission and when it is stored to our servers. You can only view the data if you will upload your Jotform Key. 

    For more information, you can check out these articles about encrypted forms: 

    Introducing Encrypted Forms: The Ultimate in Online Form Security

    What are Encrypted Forms and how to use them as expert?

    Do let us know if you need further assistance.



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    Answered by Kevin Babbitt  on February 26, 2016 at 11:45 AM
    Thanks, that was an good direct answer.