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kajunlanesAsked on February 25, 2016 at 9:35 PM
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beril JotForm UI DeveloperReplied on February 26, 2016 at 4:17 AM
I assume that you've mentioned about incomplete payments.
Sometimes the user can submit the form correctly, However he/she can close the window after redirecting the PayPal page. At that situation, the submission remains Incomplete.
Please, check the guide below for more information:
http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.