Email notification is not showing properly

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    LesMillsEastCoast
    Asked on February 26, 2016 at 08:56 AM

    I am now the person who receives the JotForm for a training request, but the format of it is coming out completely different than when my boss received it (see screen shots). Could you please help me fix this?

     

    Thank you!

  • Profile Image
    Jan
    Answered on February 26, 2016 at 12:00 PM

    It is possible that the form fields were edited but the notification was not updated. Actually, the notification will not be updated automatically. It means that when you update or added a new fields on the form, you also need to update the notification.

    I would recommend to delete the existing notification and then create a new one so that the form field IDs and the table will be generated automatically just like what you can see on the screenshot you provided.

    Here are the 2 guides that will hep you:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

    Let us know if you need any help. Thank you.