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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Email notification is not showing properly

    Asked by LesMillsEastCoast on February 26, 2016 at 08:56 AM

    I am now the person who receives the JotForm for a training request, but the format of it is coming out completely different than when my boss received it (see screen shots). Could you please help me fix this?

     

    Thank you!

    Page URL:
    https://form.jotform.com/22566242491959

    Screenshot
    emails email notifications notifications email notifiers form fields field name
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    JotForm Support

    Answered by Jan on February 26, 2016 at 12:00 PM

    It is possible that the form fields were edited but the notification was not updated. Actually, the notification will not be updated automatically. It means that when you update or added a new fields on the form, you also need to update the notification.

    I would recommend to delete the existing notification and then create a new one so that the form field IDs and the table will be generated automatically just like what you can see on the screenshot you provided.

    Here are the 2 guides that will hep you:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

    Let us know if you need any help. Thank you.