Intermittent dropbox upload failure

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    Hilton
    Asked on February 22, 2012 at 01:38 AM

    I have a from linked to my dropbox account and am having some files uploading to dropbox and others not. It seems that the forms are not even being uploaded to jotform. i have inclosed a screenshot of the notification emails. I am testing this solution and really need to get this to be reliable before i commit to the pro account.

    My form is

    http://www.jotform.net/form/20511323967

    Thanks

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    fxr
    Answered on February 22, 2012 at 09:02 AM

    Hello, 

    Can you please try reverting your form embed code back to http://form.jotform.com/form/20511323967 to see if you have better success ?

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    hillsidechurch
    Answered on February 22, 2012 at 09:57 AM

    Could you explain that a little more

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    fxr
    Answered on February 22, 2012 at 10:10 AM

    Your link provided is throwing a 404 -> http://dnaprint.co.za/?page_id=208

    --

    What I mean is, if you changed your embed code URL from jotform.com to jotform.net at some point last week and have had issues since, its worth going back to jotform.com again. I know there was some dropbox related problems with some users after they changed their embed code URLs'. 

    You said 

    My form is

    http://www.jotform.net/form/20511323967

    I suggest using

    My form is

    http://form.jotform.com/form/20511323967

     

    Does that help make my suggestion clearer?

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    hillsidechurch
    Answered on February 22, 2012 at 10:32 AM

    Ok, 

    I had changed the link after posting that... sorry not helpful!

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    fxr
    Answered on February 22, 2012 at 10:50 AM

    Can you post the new URL in which your form is embedded?  and we will show you want you need to change.

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    hillsidechurch
    Answered on February 22, 2012 at 10:56 AM

    I am just linking to the form now

    http://www.jotform.com/form/20511323967?page_id=150

    Will be running some tests... 

    Is this the best way to do it?

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    fxr
    Answered on February 22, 2012 at 11:00 AM

    To have access to our CDN, you are best using 

    http://form.jotform.com/form/20511323967?page_id=150

     

    Test it out as thoroughly as you can using that URL, and let us know if the problems do persist. 

    Thanks.

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    hillsidechurch
    Answered on February 22, 2012 at 01:16 PM

    Thanks, i have changed it and so far it seems to work fine.

    I do notice that when using http://form...  when I make changes to my form it doesnt change the form at http://form...

    Is it just an delay or is something I am doing wrong?

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    hillsidechurch
    Answered on February 22, 2012 at 01:20 PM

    Yet if i access the form from http;//www... the changes I made show up???

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    fxr
    Answered on February 22, 2012 at 02:58 PM

    Yes, we currently have an replication issue with http://form.jotform.com 

    It is currently being looked into by the developers. 

     

    In the meantime, you can try using www.jotform.com .