Cloned form email not working.

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    simonford
    Asked on February 22, 2012 at 03:52 AM

    We've cloned 2 forms and made changes to the email alerts but despite checking spam folders and trying several email addresses on different domains the emails are not forwarding.

    The email goes to Jotform Submissions but nowhere else.  We were earlier having issues with edits to the cloned forms not saving so had to re-clone the forms to overcome this.

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    fxr
    Answered on February 22, 2012 at 04:51 AM

    Can you please try changing the Sender Emil of your notifications to noreply@jotform.com to see if you have any better success?

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    simonford
    Answered on February 22, 2012 at 05:00 AM

    Thanks for coming back.  That's already been tried.  Might this be an issue with Jotform and Jotformpro migration?  We are with the paid for service.

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    fxr
    Answered on February 22, 2012 at 05:11 AM

    It still says 'Your Post Code:' as the Sender Email on both notifications for the form on your website link 'http://www.cheshirelawntherapy.co.uk/contact-cheshire-lawn-therapy.htm

    This form on JotForm is:

    'Cheshire Lawn Therapy Contact 2 '

    http://form.jotform.com/form/20524055232

     

    Have you tried changing it? Maybe there is some kind of synching issue here which you alluded to in a previous post. 

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    simonford
    Answered on February 22, 2012 at 05:35 AM

    No, my error.  I changed the wrong sender option email.  All working well now although I couldn't get to the bottom of the edits to the form fields not being saved.  

    If anyone else has problems simply make your changes to the 'faulty' form and clone it (then delete the 'faulty' form).  Not very scientific but it works.

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    fxr
    Answered on February 22, 2012 at 05:41 AM

    Thanks Simon.

    Yeah, it was probably a replication delay to one of our domains. 

    It most likely would have sorted itself out after a little time; another option you have in such circumstances is to use a one of our other domains, e.g jotformpro.com or jotform.net, in the URL for your forms' embed code.