What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The "Thank you" confirmation message is not shown to users who submit the form directly from the PDF.

    Asked by pearlfinchermfa on February 26, 2016 at 01:36 PM


    I noticed the "Thank you" confirmation message is not shown to users after clicking the "Submit" button on the PDF.  It does work when the form is embedded on our website, but for other reasons I prefer to email the file to users to submit.  Can this be fixed?


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    JotForm Support

    Answered by BJoanna on February 26, 2016 at 02:57 PM

    I have tested my sample Fillable PDF form and when I submitted my form "Thank You" message was shown. 

    However "Thank you" message will not be shown unless your users select option Trust this document one time only or Trust this document always

    Also Thank you message on online form is different that Thank You message on Fillable PDF form. More about Fillable PDF forms you can find inside of this guide: 


    Hope this will help. Let us know if you need further assistance.