The "Thank you" confirmation message is not shown to users who submit the form directly from the PDF.

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    pearlfinchermfa
    Asked on February 26, 2016 at 01:36 PM

    Hello,

    I noticed the "Thank you" confirmation message is not shown to users after clicking the "Submit" button on the PDF.  It does work when the form is embedded on our website, but for other reasons I prefer to email the file to users to submit.  Can this be fixed?

     

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    BJoanna
    Answered on February 26, 2016 at 02:57 PM

    I have tested my sample Fillable PDF form and when I submitted my form "Thank You" message was shown. 

    However "Thank you" message will not be shown unless your users select option Trust this document one time only or Trust this document always

    Also Thank you message on online form is different that Thank You message on Fillable PDF form. More about Fillable PDF forms you can find inside of this guide: 

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator 

    Hope this will help. Let us know if you need further assistance.