What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Too many submissions

    Asked by AthleteTrax2 on February 26, 2016 at 11:30 PM

    Hi, I received an email stating that I need to upgrade that I was near my 100 submissions but I only see half of that. I see only 40 submissions thus far. I plan on upgrading but not for another month. Please explain why they will suspend my account if I reach that number even though I am no where near that number.

     

    I cannot have the account suspended as I have customers that rely on this setup

     

    Please advise

    Submissions my account 100 submissions email
  • Profile Image
    JotForm Support

    Answered by Boris on February 27, 2016 at 04:25 AM

    I see that your current account AthleteTrax2 already received 90 submissions this month, and free plans are allowed to receive up to 100 submissions. You can always check and see the number of submissions and storage space used by your account, by clicking on the person shaped icon in the top right corner of the screen.

    If you need more submissions, please either upgrade your account to the plan that supports the number of submissions you need, or try using our Get More section to permanently increase the number of your available submissions.

    http://www.jotform.com/help/331-How-to-upgrade-my-account

    https://www.jotform.com/myaccount/getMore

    Please let us know if there is anything else we can help you with, and we will be happy to do so.