What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade to my old pricing plan?

    Asked by horsedrives on February 27, 2016 at 11:43 AM

    Hello I am a little mad because I thought that I purchased JotForm back in December when it was way cheaper, I believe it was $60 USD for the whole year. I am now no longer on this subscription and it says I have to pay $19.99 a month. I have used this service forever. Could you get me back on my old plan? No idea why it didnt stay with my account when I bought it around christmas time.


    Dax Tomlinson 

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    JotForm Support

    Answered by EltonCris on February 27, 2016 at 01:30 PM

    You have currently exceeded the free limit of the month, FYI. You have to consider upgrading your account to any of the paid plans to enable your forms http://www.jotform.com/pricing/

    Upon checking your billing records, there doesn't seem to be any subscriptions made for your account horsedrives. However, upon checking your name, I found a record for the account tomlinsond which was upgraded to a premium monthly plan last year but already cancelled. Unfortunately, only those with active subscriptions are grandfathered or to those who have recently cancelled (a month ago) with the old pricing plan. Those who have cancelled last year or to those who will upgrade, they have to consider the new pricing plan http://www.jotform.com/pricing/. This change was introduced to all users over email and it was also announced on the blog. http://www.jotform.com/blog/165-Your-Chance-at-Lifetime-Reduced-Prices

    Thanks for your understanding.