What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is sending to Paypal when Pay by check is clicked

    Asked by AthleteTrax2 on February 28, 2016 at 11:49 AM


    After all my hard work and now paying for jotform services I have one form that is directing customers to paypal even when they choose to pay by check.

    All the forms are exact because they were cloned after each other so it makes no sense how one is not working properly when they rest are.

    If you can fix this proble, , can you input it into my system as I cant figure out how to import forms into my account because I have submissions that need to be in the fixed form as well



    Please help as I have customers that need to register asap

    below is the URL for this form

    Page URL:

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    JotForm Support

    Answered by jonathan on February 28, 2016 at 02:13 PM

    I test your form http://www.jotform.us/form/60343974036153   that was embedded on your website but I could not reproduce the problem at this time.

    You can check the video of my test below.


    Can you please check again if problem is still happening?

    You can also tell us which submissions have options selected for Check Payment but the submission data have Paypal instead.

    Let us know if issue persist.