I am not receiving forms

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    tecnoalex28
    Asked on February 28, 2016 at 08:36 PM

    hellow, i have a lot of sends remaining but i am not receivin any forms from my page, is it normal? thanks

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    ashwin_d
    Answered on February 29, 2016 at 12:20 AM

    Hello tecnoalex28,

    Upon checking your account, I found that it is currently over quota. In free account you can only receive upto 100 submissions but you have already received 113 submissions. That is the reason why all your forms are disabled.

    To activate your account again, you will have to upgrade your account or wait for the first day of next month when the submission counters are reset. You may like to take a look at our pricing page for more information on our available plans and its submission limits:  www.jotform.com/pricing 

    Thank you!

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    tecnoalex28
    Answered on February 29, 2016 at 09:44 PM

    I have remaining 145 forms

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    ashwin_d
    Answered on March 01, 2016 at 03:10 AM

    Hello tecnoalex28,

    Please be noted that the submission counter of your account is already reset earlier today. Your account is now active and all your forms are enabled.

    Thank you!