What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting forms over quota errors

    Asked by rochbert on February 28, 2016 at 08:36 PM

    Several forms not working, here's one http://form.jotform.us/jsform/60047303812142.  Only 1 submission and now not working.  Can you check on it please?  Thanks!

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    JotForm Support

    Answered by ashwin_d on February 29, 2016 at 12:33 AM

    Hello rochbert,

    I did check the form #60047303812142 you have mentioned above and it seem this form is not in your account. It is actually associated with a different account with username DanCronin. The form shows over quota error message because account "DanCronin" is over quota. Please be noted that in free account you can only receive 10 payment submissions but you have received 11 payment submissions.

    To activate your account again, you will have to upgrade your account or wait for the first day of next month when the submission counters are reset. You may like to take a look at our pricing page for more information on available plans and its submission limits:  http://www.jotform.com/pricing 

    Thank you!

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    Answered by rochbert on February 29, 2016 at 09:45 AM
    OK, thanks. Is there any way to copy or import a form from DanCronin to my own account? I will be looking at the pricing page but if I sign up it likely won’t do me any good unless I can copy the forms over to my account. Thanks!

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    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 11:06 AM

    Yes, we can move the forms to your account, but we would need to get the request from the owner of the forms, so we will be able to move them, the forms will be moved as well as the submissions and the uploads on them.