Getting forms over quota errors

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    Asked on February 28, 2016 at 08:36 PM

    Several forms not working, here's one  Only 1 submission and now not working.  Can you check on it please?  Thanks!

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    Answered on February 29, 2016 at 12:33 AM

    Hello rochbert,

    I did check the form #60047303812142 you have mentioned above and it seem this form is not in your account. It is actually associated with a different account with username DanCronin. The form shows over quota error message because account "DanCronin" is over quota. Please be noted that in free account you can only receive 10 payment submissions but you have received 11 payment submissions.

    To activate your account again, you will have to upgrade your account or wait for the first day of next month when the submission counters are reset. You may like to take a look at our pricing page for more information on available plans and its submission limits: 

    Thank you!

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    Answered on February 29, 2016 at 09:45 AM
    OK, thanks. Is there any way to copy or import a form from DanCronin to my own account? I will be looking at the pricing page but if I sign up it likely won’t do me any good unless I can copy the forms over to my account. Thanks!

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    Answered on February 29, 2016 at 11:06 AM

    Yes, we can move the forms to your account, but we would need to get the request from the owner of the forms, so we will be able to move them, the forms will be moved as well as the submissions and the uploads on them.