What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal integration "stuck" at "please wait"

    Asked by ywammadison on February 29, 2016 at 12:41 AM

    I'm testing a registration form for people to purchase tickets. I have everything set up with the PayPal integration but when I click submit it gets stuck at "Please Wait" and won't move forward at all. Same thing goes with adding coupon codes -- I just get a spinning wheel. Do you have any recommendations?

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    JotForm Support

    Answered by Chriistian on February 29, 2016 at 02:28 AM

    I checked your form and I was able to replicate the issue you encountered.

    It appears that there may be some conflict with the script between the website and the form.To fix the issue, I suggest you use the iFrame embed code to embed the form to your website. Simply follow this guide to learn how: Getting the Form iFrame Code

    Do let us know if the issue persists.