Payment Details pulling from another bank card

Hi,

 

I recently changed my banking card while upgrading my account payment for one subscription had been debited from 2 different bank accounts. One of the bank cards had been cancelled as it had been debited from both accounts. Once we had realised this we cancelled one of the debits which resulted in the jotform account to be without any subscriptions and become frozen due to limit.

 

Please assist immediately as we require this to function

 

If you require proof of payment it will be available upon request.

 

Regards

I have checked the emails regarding your subscription and I saw that out of the 2 subscriptions in your account, only 1 of those was cancelled so the other subscription should still be active. Your account has now been set to Silver again. 

Much thanks
Shivaan Singh

Information Technology

Cell (081 354 7001) Work (087 236 7777)
shivaan@sh-a.co.za www.sh-a.co.za
Gauteng • KwaZulu-Natal • Western Cape
...

In the name of my colleague, you are most welcome. Please, feel free to contact us your further questions or problems.

 

Thanks.

Hi,
Not too recently we had an issue with jot form deducting payment from 2 different bank accounts. It was soon resolved and the account was activated with the silver payment plan that we purchased. I have just received an email stating I need to upgrade my account.
Please tend to this matter as it in urgent.
Regards
Shivaan Singh

Information Technology

Cell (081 354 7001) Work (087 236 7777)
shivaan@sh-a.co.za www.sh-a.co.za
Gauteng • KwaZulu-Natal • Western Cape
...

Hi Shivaan,

If we are talking about the account "Ashleer", its current status is "OVERLIMIT" and it is on Free plan right now, that's why you have received the related email. When I checked its transaction history, I can see the last payment on Oct 7, 2015.  Also, you can see the invoice for the last transaction from the link below:

http://www.jotform.com/invoice?u=Ashleer&id=2015-10-07_10:38:15

 

 

To sum up, it has no recent payment and the last payment you mentioned didn't for that account. If you need more information or want to know details about your other accounts, please do let us know.

 

Thanks.

Shivaan,

First of all, sorry for the confusion. I had missed your other subscription on my first search, so I thought you didn't pay for the account "Ashleer". However, I see the payment on Paypal now and fixed the issue. Currently, you have a Silver Monthly plan on the account "Ashleer".

 

Thank you for your understanding.