What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment Details pulling from another bank card

    Asked by Ashleer on February 29, 2016 at 02:49 AM

    Hi,

     

    I recently changed my banking card while upgrading my account payment for one subscription had been debited from 2 different bank accounts. One of the bank cards had been cancelled as it had been debited from both accounts. Once we had realised this we cancelled one of the debits which resulted in the jotform account to be without any subscriptions and become frozen due to limit.

     

    Please assist immediately as we require this to function

     

    If you require proof of payment it will be available upon request.

     

    Regards

    Page URL:
    https://www.jotform.com/contact/

    payment details card another details
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 29, 2016 at 05:09 AM

    I have checked the emails regarding your subscription and I saw that out of the 2 subscriptions in your account, only 1 of those was cancelled so the other subscription should still be active. Your account has now been set to Silver again. 

  • Profile Image

    Answered by Ashleer on February 29, 2016 at 05:45 AM
    Much thanks
    Shivaan Singh

    Information Technology

    Cell (081 354 7001) Work (087 236 7777)
    shivaan@sh-a.co.za www.sh-a.co.za
    Gauteng • KwaZulu-Natal • Western Cape
    ...
  • Profile Image
    JotForm Support

    Answered by mert on February 29, 2016 at 08:25 AM

    In the name of my colleague, you are most welcome. Please, feel free to contact us your further questions or problems.

     

    Thanks.

  • Profile Image

    Answered by Ashleer on March 03, 2016 at 02:45 AM
    Hi,
    Not too recently we had an issue with jot form deducting payment from 2 different bank accounts. It was soon resolved and the account was activated with the silver payment plan that we purchased. I have just received an email stating I need to upgrade my account.
    Please tend to this matter as it in urgent.
    Regards
    Shivaan Singh

    Information Technology

    Cell (081 354 7001) Work (087 236 7777)
    shivaan@sh-a.co.za www.sh-a.co.za
    Gauteng • KwaZulu-Natal • Western Cape
    ...
  • Profile Image
    JotForm Support

    Answered by mert on March 03, 2016 at 04:06 AM

    Hi Shivaan,

    If we are talking about the account "Ashleer", its current status is "OVERLIMIT" and it is on Free plan right now, that's why you have received the related email. When I checked its transaction history, I can see the last payment on Oct 7, 2015.  Also, you can see the invoice for the last transaction from the link below:

    http://www.jotform.com/invoice?u=Ashleer&id=2015-10-07_10:38:15

     

     

    To sum up, it has no recent payment and the last payment you mentioned didn't for that account. If you need more information or want to know details about your other accounts, please do let us know.

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by mert on March 03, 2016 at 04:15 AM

    Shivaan,

    First of all, sorry for the confusion. I had missed your other subscription on my first search, so I thought you didn't pay for the account "Ashleer". However, I see the payment on Paypal now and fixed the issue. Currently, you have a Silver Monthly plan on the account "Ashleer".

     

    Thank you for your understanding.