What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide unanswered questions in the email notifications submission

    Asked by karlgs on February 29, 2016 at 08:25 AM



    When we receive a submission via email we would like to omit any question that has not been answered, i.e the question has used logical formatting and therefore certain questions will have been ignored. At the moment the forms are coming through with all questions listed on it.

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    JotForm Support

    Answered by Jan on February 29, 2016 at 10:17 AM

    It is possible to hide unanswered fields in the email notifications. Please refer to the steps below:

    1. Click the "Preferences" button.

    2. Go to "Advanced Settings" tab.

    3. Double click the "Hide Empty Fields on Emails" and changed it to "Enabled".

    In the Submissions page, you can also make sure that the "Auto-Hide Empty Fields" is enabled.

    Hope that helps. Let us know if you still have any questions. Thank you.