- WCAA2012Asked on February 29, 2016 at 01:45 PM
Can you help us fix our "Nov 1 New/Returning WCAA Membership Application 2016" form? It was sending a notification to our email@example.com every time someone filled out the form, regardless of payment selection. As of this week, we aren't getting a copy of a completed form emailed to us any more. It's puzzling because we haven't changed the form email settings in a few months.
Side note: our firstname.lastname@example.org is forwarded to several staff emails, however, when I looked at email@example.com's spam box and my own, I didn't see a copy of the completed form. I also re-embeded the jotform link on our website, just the html code here and it fix anything - the form is embedded in "CLICK HERE" - "Pay your WCAA National Dues - CLICK HERE".
Ellen on behalf of Teresa
- JotForm SupportKevin_GAnswered on February 29, 2016 at 04:34 PM
I found that your email address is in our bounce list, this is the reason:
It has a recent history of bouncing as an invalid address.
I have tested your form and the email was successfully sent, if the issue still persists, please whitelist our IP Addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Do let us know if you need further assistance, we will be glad to help.
- sisnuaAnswered on February 29, 2016 at 04:36 PM
My forms it´s not sending e-mails, I have already checked the rules/conditions and checked my firewall.
Can you help me?
Thanks in advance!
- WCAA2012Answered on February 29, 2016 at 05:01 PM
Our email carrier doesn't allow us to whitelist the Jotform IP addresses. They asked us to obtain from Jotform the original email that was sent, as an attachment, as well as a copy of the bounce back message you received when you tried to send a test.
Thank you - Jotform is great!!
- JotForm SupportKevin_GAnswered on February 29, 2016 at 06:21 PM
You have opened multiple threads about the same issue:
Please only open one thread per question/report so it allows us to assist you better, one of our colleagues will assist you with your issue as soon as possible.
This is message that I got when checked your email address in our bounce list:
Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address.
I see that the test submissions was successfully sent.
Did you receive this email?
I checked again your email address and it seems to be fine now.
- teresaAnswered on February 29, 2016 at 06:40 PM
No I did not receive the test you forwarded. I've also submitted a second test and it did not generate an email to me either. We need to get this issue resolved ASAP. I am in the office from 8:30 a.m. - 5:00 p.m. EST and would like to discuss by phone 919.263.9850.
- JotForm SupportKevin_GAnswered on February 29, 2016 at 07:48 PM
I checked your email address and it is in our bounce list again, the reason is the same than above.
I will send you a test email from our support email address, please do let us know if you receive that email.
Unfortunately, we do not provide phone support, but we will help you here.
- WCAA2012Answered on March 01, 2016 at 08:24 AM
I received the test email. What if we change the email address to my personal email address for the jotform submission by members? Could that help since it's not a generic email address? Teresa@wcaa.org?
If we can't get this resolved today I will need to look at alternatives to replace the jotform as we can not be in the position of not receiving new members applications.
- JotForm SupportKevin_GAnswered on March 01, 2016 at 09:49 AM
Thank you, that is very helpful for us, I will escalate this to our second level as I have removed the email address from our bounce list, but it is there again for the same reason, so one of our developers will take a look and will reply you when it is solved.
Yes, you can use your personal email address: firstname.lastname@example.org.
I did check it and it is not in our bounce list, you should receive your emails normally on this email address.
Do let us know how it goes with the new email address, you should receive news soon from our second level.
- WCAA2012Answered on March 01, 2016 at 11:04 AM
The forms are coming through on Teresa@wcaa.org so we are good for now. Ty!
- JotForm SupportKevin_GAnswered on March 01, 2016 at 12:15 PM
Thank you for letting us know that.
I have opened a ticket reporting the issue with your other email address, you should receive news soon.
- JotForm SupportKevin_GAnswered on March 01, 2016 at 01:56 PM
The issue with your email address is now fixed, I have removed it from the bounce list again and it should be working now.
Please try to make some tests and let us know if you are able to receive your email notifications now.
We will wait for your response.