JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked our email logs for your address and it looks like several bounced emails resulted in your address being placed on our bounce list. This was preventing the recovery email from being sent.
I removed your address from the list and sent the reset email once again. According to our logs, it should have gone through. Let us know if you still did not receive it and we will be happy to assist you further.