- Hayley GardnerAsked on February 29, 2016 at 02:16 PM
- JotForm SupportdavidAnswered on February 29, 2016 at 05:00 PM
I checked our email logs for your address and it looks like several bounced emails resulted in your address being placed on our bounce list. This was preventing the recovery email from being sent.
I removed your address from the list and sent the reset email once again. According to our logs, it should have gone through. Let us know if you still did not receive it and we will be happy to assist you further.