What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I recover my password? I forgot my password.

    Asked by Hayley Gardner  on February 29, 2016 at 02:16 PM
    forgot how how can i
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    JotForm Support

    Answered by david on February 29, 2016 at 05:00 PM

    I checked our email logs for your address and it looks like several bounced emails resulted in your address being placed on our bounce list.  This was preventing the recovery email from being sent.

    I removed your address from the list and sent the reset email once again.  According to our logs, it should have gone through.  Let us know if you still did not receive it and we will be happy to assist you further.