- Kelly HiltonAsked on February 29, 2016 at 02:37 PM
My email address has been taken off of the email receipts for all warranty claims and return requests. If you could please update my email to receive these messages I would greatly appreciate it.
- JotForm SupportKevin_GAnswered on February 29, 2016 at 05:23 PM
I checked your email address and it is not in our bounce list, please provide us the form with the issue, we will take a look on it and check all the email addresses that you are using.
I would like to share you this guide to prevent bouncing issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
You may also check your email notifications and remove them from the bounce list, just follow this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.
If the issue still persists, please ask your email provider to whitelist our IP Addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Hope this helps.