What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications: Why my email notifications stopped working?

    Asked by Kelly Hilton  on February 29, 2016 at 02:37 PM

    Hi there,


    My email address has been taken off of the email receipts for all warranty claims and return requests. If you could please update my email to receive these messages I would greatly appreciate it.




  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 05:23 PM

    I checked your email address and it is not in our bounce list, please provide us the form with the issue, we will take a look on it and check all the email addresses that you are using.

    I would like to share you this guide to prevent bouncing issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You may also check your email notifications and remove them from the bounce list, just follow this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If the issue still persists, please ask your email provider to whitelist our IP Addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps.