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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my account has been suspended for some reason

    Asked by Kathi Wise  on February 29, 2016 at 07:45 PM

    Hi, i just discovered that my account has been suspended for some reason. I am missing my form on my blog now. URGENT- please inform me as to what is going on.  My blog is perfectly above-board nothing wierd going on no phishing or whatever that is that was mentioned in your pop-up window. thanks


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    JotForm Support Manager

    Answered by Jeanette on February 29, 2016 at 11:29 PM

    Can you indicate where exactly in that page is the form located?

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    Answered by Kathi Wise  on March 01, 2016 at 04:45 AM
    New response receivedHi Jeanette,
    Fist of all compliments for the very speedy reply !!!
    The form should pop up right beneath my text before the share buttons - it simply doesn’t right now since it has been cancelled.
    this is the last line of text preceeding the contact form:
    “Compilare il modulo cui sotto in tutto privacy (che naturalmente non verrà pubblicata) se vuoi essere considerato nel gruppo d'acquisto di carne allevato e ingrassato esclusivemente a pascolo o se hai informazione utile riguardante l'acquisto di tale carne.
    Per ulteriore informazione vedi il post sul mancanza del prodotto in Italia o il post precedente sul rapporto omega 6/3.”
    - form should appear here-
    (for your verification purposes in case you need English, this is the translation of the text above the form...
    “Fill out the form below in complete privacy (which naturally will not be published) if you would like to be considered in the purchase group for grass-fed beef or if you have information concerning the purchase of such meat.
    For more information, see the last post on lack of product in Italy or the previous post on Omega 6/3 ratios)”
    I also noticed last night while looking on your site for solutions that you have a new European area for storing data- as opposed to safe harbour, which I’ve never heard of...
    so as soon as the account is restored I will move things over – though I don’t think this has anything to do with the current problem.
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    Answered by Boris on March 01, 2016 at 07:39 AM

    Thank you for the additional details, I see that this is about form 11564747634 from account with username mulinoo. I have checked that form, as well as all the other active forms in that account, and they indeed appear to be fine.

    Please accept our apologies for the inconvenience, this appears to have been a false detection from our automatic anti-phishing scanner. It had nothing to do with your forms being moved to European servers or not.

    The phishing detector tool is what allows us to keep most users safe, as it helps us catch and suspend thousands of forms that are created and used for phishing purposes. As it is an automatic tool, sometimes it may flag a form incorrectly, and we are constantly working on improving its detection rates.

    I have reactivated your account, and your forms should be loading fine now. If you experience any further issues, please let us know and we will be happy to help.