Form disabled and Account deactivated

  • Profile Image
    cribbervr
    Asked on March 01, 2016 at 02:46 AM

    Hi to all, 

    I think to have my account deactivated due to your Phishing Detector System. This probably happened because I was trying the "Clone an existing Form" functionality.

    I have a user description form in my website and I tryed to clone that, but I didn't think that it is inside a reserved area protected by password. So Jotform clones my first login form (http://www.presepiverona.it/Members_Area/login.php) instead of the one I wanted to import.

    I didn't save the imported login form and I deleted it immediately, but however now all my forms are disabled.

    Could you please reactivate my account?

    Again, sorry if this is the second message I send you on this subject, but I don't find the last one in the forum, maybe it wasn't started.

    Many thanks in advance

    Claudio

  • Profile Image
    Nik_C
    Answered on March 01, 2016 at 06:17 AM

    Hello Claudio,

    I checked your account and you're right it was autosuspended because of our Phishing system, it happens automatically, but we're sorry for this inconvenience. I checked your forms and realized that they are safe, so I reactivated your account.

    Again, our apologies.

    Please let me know if you have further questions.